Launched in March 2020, the module will be annually updated on an academic year basis


What the module offers

The module is designed to support a new exams officer’s induction to their centre and to the role

It can also be used to support other members of centre staff (such as an exams assistant or a person who, as a contingency measure, may be required to cover the role in the absence of their exams officer) in understanding and identifying key tasks within the exam cycle

What the module provides

The module provides:

  • information to help a new exams officer self-manage their induction to the exams process in their centre
  • signposts to information and support provided in the wider exams community
  • signposts to JCQ regulations and key tasks that are undertaken by an exams officer in the management and administration of exams in their centre

The module is devised to:

  • support new exams officers on starting the role
  • inform new exams officers of the key aspects of each stage of the exam cycle
  • support new exams officers in ensuring that key exams-related tasks are completed in their centre
  • recognise the understanding/knowledge of new exams officers

What the module contains

Users are taken through seven assessment sections

  • Starting the role of exams officer (Centre induction; Training needs; Office and exam facilities in your centre; Exams officers support & information network)
  • The exam cycle (Introduction to the exam cycle; key dates; access arrangements & AAO; CAP; qualification types & levels; assessment; conducting external exams)

Understanding the process and identifying key tasks and activities within the following stages of the exam cycle:

  • planning
  • entries
  • pre-exams (exam preparation)
  • exam time
  • results and post-results

When and how the module should be completed

Sections 1 and 2 should be completed immediately on your appointment to the role

Sections 3-7 should be completed throughout the academic year before each stage of the exam cycle is undertaken in your centre. Users should read the information, download the ‘self-assessment’ and complete the assessment

Below is an indicative timeline (based on the November and summer series exam cycle) of when each unit could be be completed:

  • Planning – July, September
  • Entries – September, November
  • Pre-exams (exam preparation) – October, January
  • Exam time – October, March
  • Results and post-results – November, April

How long should it take to complete the module?

Each section will require the following to ensure completion:

  • Read the information – approximately 20-30 minutes (this will be longer if additional information is acquired via the hyperlinks)
  • Confirm the statements in the self-assessment – this will require the prior completion of a series of tasks
  • Complete the assessment – if all required questions are answered correctly at the first attempt this will take no more than 10 minutes


If you are a new exams officer at a member centre acting as the administrator for the Online Portal you can undertake this module by selecting Assessments from the drop down menu in the Assessment Portal area

For other users, follow the instructions below

Verify your user account

  • When your exams officer (administrator) creates a user account for you, you should immediately receive an automated Verify account email to the email address recorded in your account (check your spam/junk inbox)
  • Follow the instructions in the email to verify your account

Log in

  • When you have verified your account and set up your secure password you will immediately receive a further automated Account set-up confirmation email providing a click link to log in
  • On logging in, you will see the Assessments screen or the Assessment Portal icon (which you click on to take you to assessments)
  • Select the module you are to undertake and click on the button to start the assessment

Follow the instructions

  • Read and understand the Assessment Guide (these are the instructions you should follow to undertake and complete the module) and the Assessment Objectives 
  • Follow the steps described to undertake and complete your assessment

If you encounter any problems

  • Please report these to your exams officer NOT The Exams Office

Completing the assessment

  • At the end of each section information page you are required to complete a confirmation statement which is designed as a self-assessment tool
  • At the end of each section you are required to answer randomly selected assessment questions from a ‘bank’ of  questions
  • You may refer to JCQ, The Exams Office or other relevant support materials when answering the questions
  • You will be directed to the correct response for any questions answered incorrectly
  • By restarting a section, can attempt the questions as many times as required
  • An assessment can only be submitted when 100% success has been achieved
  • Once you complete all  sections of the assessment and have achieved 100% success, you should submit the assessment for your exams officer (administrator) to print the assessment certificate

The exams officer (administrator) will also be able to print off an assessment details document which confirms the content of the assessment completed by the user

(Member centre) Exams officer users click above to log into the Online Portal to access the module

The Exams Office takes no responsibility for any outcomes in centres as a result of the information provided on our website, Online Portal or within our documentation. It is the responsibility of centres to apply this information as they deem necessary within their own centre. You should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications.