The final stage of the exam cycle where candidates are issued with their provisional results, where post-results services are made available and ultimately certificates, to confirm final results, are issued

Guides, checklists and templates

To access, login to The Exams Office Hub and go to the Key Documents area

Documents published each May-June (and where relevant, re-published each October for the November series)

Preparing for the issue of results

  • A GUIDE TO MANAGING RESULTS AND POST-RESULTS 

(Re-published each summer) Provides a brief overview of the main aspects of the processes that need to be managed in the main summer results and post-results period (For results days outside of the main summer results period, please refer to the guide below)

  • A GUIDE TO PREPARING FOR A RESULTS DAY

Provides guidance on preparing for a results day that takes place during the academic year i.e. outside of main summer results period in August

  • AWARDING BODY RESULTS AND POST-RESULTS INFORMATION LINKS TEMPLATE 

(Re-published each summer) Provides a central point of reference to links to selected awarding body results and post-results information that will be useful for Summer 2024

  • CANDIDATE PERMISSION FORM TEMPLATE 

Provides a process to gather permission for results and/or certificate collection where candidates cannot attend the centre to collect these in the normal way

  • CERTIFICATE COLLECTION INFORMATION FOR CANDIDATES TEMPLATE 

Designed for use where the centre might issue certificates on a set date (or several set dates) and expect candidates to collect them

  • MODERATION RETURNS LOG TEMPLATE 

Provides a way of logging candidates’ work returned to the centre at the end of the moderation period and confirming retention for the required period

  • RESULTS DAY CHECKLIST TEMPLATE

(Re-published each summer) Provides a way of drawing up a list of key tasks that need/may need to be undertaken to effectively plan and prepare for results day(s) in summer and beyond

Managing post-results services 

  • A GUIDE TO ADMINISTERING POST-RESULTS SERVICES

Post-results services are offered by awarding bodies after the issue of exam results; this guide is intended to support exams officers in understanding the services and how to effectively plan and prepare to administer them

  • POST-RESULTS SERVICES: DEADLINES, FEES AND CHARGES TEMPLATE

Provides the opportunity to collate awarding body information on deadlines, fees and charges for post-results services into one document as a point of reference for candidates and centre staff

  • POST-RESULTS SERVICES: REQUEST, CONSENT AND PAYMENT FORM TEMPLATE 

Provides a form that could be used to explain to candidates the full range of post-results services available and the agreement they are entering into by requesting to review their result(s) or requesting the return of copies of their scripts

  • POST-RESULTS SERVICES: TRACKING LOG TEMPLATE 

Provides an example spreadsheet that could be used to log and track requests submitted to awarding bodies

  • POST-RESULTS SERVICES CHECKLIST TEMPLATE

(Re-published each summer) Provides a way of drawing up a list of key tasks that need/may need to be undertaken to effectively plan and prepare for the administration of post-results services in summer

JCQ POST-RESULTS SERVICES INFORMATION
The post-results services for GCSE and GCE (available from Summer 2019 onwards) are shown below

Reviews of Results (RoRs) 

  • Service 1: Clerical re-check
  • Service 2: Review of marking 
  • Priority Service 2: Review of marking (GCE A-level qualifications only) 
  • Service 3: Review of moderation

Appeals

Following the outcome of RoRs

Access to Scripts (ATS)

  • Copies of scripts to support reviews of marking 
  • Copies of scripts to support teaching and learning

JCQ publishes information and guidance on the common arrangements for Post-Results Services for its member awarding bodies on the JCQ website

The Exams Office takes no responsibility for any outcomes in centres as a result of the information provided on our website, The Exams Office Hub or within our documentation. It is the responsibility of schools/colleges to apply this information as they deem necessary within their own centre. You should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications.