An interactive online tool designed for centres to build exam related policy/procedure documents – access to the tool is included within your centre membership to The Exams Office


Login to The Exams Office Hub to access the tool


What the tool offers

The tool allows interaction with templates to personalise policies/procedures for use in member centres.

What the tool contains

The following interactive exams-related policy/procedure templates:

  • Access Arrangements Policy
  • Access to Scripts, Reviews of Results and Appeals Procedures
  • Alternative Rooming Arrangements Policy (Exams)
  • Candidate Absence Policy
  • Candidate Identification Procedure
  • Candidate Late Arrival Policy
  • Certificate Issue Procedure and Retention Policy
  • Complaints Policy (Exams)
  • Conflicts of Interest Policy (Exams)
  • Emergency Evacuation Policy (Exams)
  • Escalation Process
  • Exam Contingency Plan
  • Exams Archiving Policy
  • Food and Drink Policy (Exams)
  • Internal Appeals Procedure (Access arrangements, special consideration and other administrative issues) New to the tool from January 2024
  • Internal Appeals Procedure (Internal assessment decisions)
  • Internal Appeals Procedure (Reviews of Results and Appeals)
  • Leaving the Examination Room Policy
  • Lockdown Policy (Exams)
  • Malpractice Policy (Exams/Assessments)
  • Managing Behaviour Policy (Exams)
  • Non-examination Assessment Policy
  • Overnight Supervision Arrangements Policy
  • Special Consideration Policy
  • Word Processor Policy (Exams)


A selection of (Word version) EXAM POLICY TEMPLATES are also provided in our suite of Key Documents

Please note, that those required for JCQ inspection purposes that may form part of ‘centre-wide’ policies (such as, Child Protection/Safeguarding, Data Protection, Equalities and Whistleblowing) are only provided as Word templates to allow for easier inclusion of content into centre-wide documents.

The Exams Office takes no responsibility for any outcomes in centres as a result of the information provided on our website, The Exams Office Hub or within our documentation. It is the responsibility of centres to apply this information as they deem necessary within their own centre. You should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications.