What the tool offers

The tool allows interaction with templates to personalise policies/procedures for use in member centres

It is recommended that centres use FirefoxSafari (if using an Apple Mac) or Edge when accessing the tool

What the tool contains

The following interactive exams-related policy/procedure templates:

  • Access Arrangements Policy
  • Access to Scripts, Reviews of Results and Appeals Procedures
  • Candidate Absence Policy
  • Candidate Identification Procedure
  • Candidate Late Arrival Policy
  • Certificate Issue Procedure and Retention Policy
  • Complaints and Appeals Procedure (Exams)
  • Conflicts of Interest Policy (Exams)
  • Emergency Evacuation Policy (Exams)
  • Escalation Process
  • Exam Contingency Plan
  • Exams Archiving Policy
  • Food and Drink Policy (Exams)
  • Internal Appeals Procedure (Internal assessment decisions)
  • Internal Appeals Procedure (Reviews of Results/Appeals)
  • Leaving the Examination Room Policy
  • Lockdown Policy (Exams)
  • Malpractice Policy (Exams)
  • Managing Behaviour Policy (Exams)
  • Non-examination Assessment Policy
  • Overnight Supervision Arrangements Policy
  • Separate Invigilation Policy
  • Special Consideration Policy
  • Word Processor Policy (Exams)

How to access the tool

  • Login to the Online Portal
  • From the Members (Resources) area select Online Tools
  • Select Policy Generator Tool

Updating ‘Centre Policies’

A final page is provided in each template which records any changes* made to content during its annual review and update

To review within the tool, select ‘Edit’ for each of those saved within your ‘Centre Policies’, and:

  • respond to any new fields that may now be included
  • review any self-populated fields (and update if applicable)
  • refer to the final page to understand any dynamic changes that have been made to content
  • populate the centre-specific changes field accordingly


The Exams Office takes no responsibility for any outcomes in centres as a result of the information provided on our website, Online Portal or within our documentation. It is the responsibility of centres to apply this information as they deem necessary within their own centre. You should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications.