All queries relating to each awarding organisation’s qualifications. systems and processes must be addressed with the relevant organisation, not The Exams Office

Click the logo to access the OCR website

OCR customer contact centre

Opening hours Monday to Friday, 08:00–17:00

General qualifications including GCSE and A Level:

    Telephone: +44 (0)1223 553998

    Email: general.qualifications@ocr.org.uk

Vocational qualifications including Cambridge Nationals, Cambridge Technicals and NVQs:

    Telephone: +44 (0)2476 851509

    Email: vocational.qualifications@ocr.org.uk

Click the logo to access the Pearson website

Quality Nominees – call the number below to speak to your Account Specialist or email us and we’ll respond to you within two working days

    Tel: 0344 463 2535 (Schools, Colleges and Further Education)

    Tel: 0344 576 0045 (Training providers and Employers)

    Email: qualitynominees@pearson.com

Contact Pearson

Telephone lines are open between 8am and 5pm Monday to Friday

Schools – call the number below to speak to your account specialist or email us and we’ll respond to you within two working days

    Tel: 0344 463 2535    Email: examsofficers@pearson.com

Further Education Colleges, Sixth Form Colleges, Private Colleges or UTC

If you are an existing customer – call the number below and select option 2 to speak to your account specialist or email us and we’ll respond to you within two working days

    Tel: 0344 463 2535    Email: examsofficers@pearson.com

If you are a new customer – Email fecentresupport@pearson.com or Tel: 0845 373 0114*

* Calls cost 3p per minute plus your phone company’s access charge

Click the logo to access the WJEC website

WJEC support for Exam officers

Contact WJEC

Exams administration contact details

GCE   029 2026 5336   gce@wjec.co.uk

GCSE   029 2026 5082 / 5154 / 5420   gcse@wjec.co.uk

Entry Level/Entry Pathways/Level 1,2 and 3   029 2026 5180   entrylevel@wjec.co.uk     

Essential Skills Wales   029 2026 5032   essentialskills@wjec.co.uk

Welsh Baccalaureate   029 2026 5014   WBQ@wjec.co.uk   

Click the logo to access the AQA website

Contact AQA

General enquiries, exams officers and students  8am–5pm Monday to Friday

Telephone: 0800 197 7162  (+44 161 696 5995 Outside the UK)

Email: eos@aqa.org.uk 

Exams administration contact details  (use these contact details for enquiries about administering our exams)

Click the logo to access the NCFE website

NCFE support

Contact NCFE

General Enquiries

Email: service@ncfe.org.uk

Tel: 0191 239 8000

Schools

Email: schools@ncfe.org.uk

Tel: 0191 240 8822

Entries and Results queries

V Certs and KS5 NCFE qualifications: vcertseqa@ncfe.org.uk

Functional Skills: functionalskills@ncfe.org.uk  

CACHE: assessmentdelivery@cache.org.uk 

Centres should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications